Refund policy

Return and Exchange Policy

Changing Delivery Address

If you discover an error within one hour after submitting your order, please contact our online customer service immediately during service hours, and we will do our best to assist you in changing the address. If more than two hours have passed or if you submit a request outside of office hours, your order may have already been packaged and dispatched. In such cases, we may be unable to make any changes.

Modifying Order Details

However, the following information cannot be modified once an order has been submitted:

Payment method
Use of coupons
Product selection, such as color and variant

If you wish to change the above details, we recommend canceling the current order and submitting a new one. Unless the item is out of stock or cannot be delivered within the promised timeframe, customers are required to pay a handling fee equivalent to 10% of the order amount for modifying the order. For more details, please refer to "Order Cancellation".

Order Cancellation

Once an order is confirmed, unless the item is out of stock or fails to be dispatched within the promised timeframe of 14 working days, customers are required to pay a handling fee equivalent to 10% of the order amount for order cancellation.

The refund process typically takes about 3 days to complete. The time it takes for the funds to reach your account depends on your bank's processing speed, but it generally does not exceed 7 days.

If you decide to cancel an order after it has been dispatched, you may reject the parcel upon delivery and notify the courier. Once the goods have been returned to our warehouse, please proactively contact us via WhatsApp at 5930 5601 to apply for order cancellation and proceed with the refund process.

Refunds or returns cannot be processed if the goods have already been received. Please be mindful and carefully inspect the parcel upon receipt.

Exchange Policy

If you receive damaged or incomplete goods, you must contact our Customer Service Department via WhatsApp at 5930 5601 within 7 days from the date of receipt (based on the date of signature). Please provide the following information for our follow-up and records:

Product images or videos clearly showing the damaged area
Courier delivery receipt
Order number
User contact information
Product model

Upon receiving the returned items, we will inspect and test your goods. If any quality issues are identified, we will immediately arrange an exchange for a brand-new product of the same model.

Returns and exchanges must meet the following conditions:

Proven quality issues with the product
Man-made damage is not eligible for return or exchange
Complete original product packaging
All original accessories included with the product, along with their original packaging

*Please note that each order is eligible for an exchange only once.

If the conditions for exchange are not met, we will reject the exchange request, and you will be required to retrieve the product from our designated specialty store. If the application is successful, Logitech will arrange for a courier company to collect the defective product from your address and schedule a new delivery time. If the requested exchange item is out of stock, we will issue a refund to your original payment method. In case of any disputes, Logitech reserves the right of final decision.

Repair Service Appointment

Good Century Holdings Limited

Customer Service Hotline: 3898 4900
Sales Hotline: 3898 4910
Repair Center Address: Room 07A, 29/F, Cable TV Tower, Tsuen Wan, New Territories, Hong Kong
Office Hours: Monday to Friday, 9:00 AM to 6:00 PM / Closed on Saturdays, Sundays, and Public Holidays