Return and exchange instructions
Change shipping address
If you find it within one hour after submitting the order, please contact our online customer service within the service time, and we will try our best to help you change your address.
**If you apply to us after two hours or outside office hours, your order may have been packed and shipped. We may not be able to make any changes.
Modify order information
However, the following information cannot be modified after the order is submitted:
- Payment methods
- Coupon use
- Product selection, such as color and type
If you want to change the above content, we recommend that you cancel the order and then resubmit another order.
** If it is not out of stock or cannot be delivered within the commitment period, the customer must pay 10% of the order amount as a handling fee for order modification. See "Cancel Order" for details.
Once all orders are placed, if it is not out of stock or delivery within 14 working days, the customer must pay 10% of the order amount as a cancellation fee.
The refund procedure takes about 3 days to complete the refund. As for how long it takes to get to your account, it depends on the processing speed of your bank, which generally does not exceed 7 days.
If you decide to cancel the order after shipment, you can refuse to receive the shipment and notify the delivery staff. When the goods are returned to our warehouse, please take the initiative to Whatsapp to 59305601 to apply for cancellation and refund procedures.
If the goods have been received, no refunds/returns are possible, please be careful when receiving the goods.
If you receive damaged or incomplete goods, you must contact our customer service department by Whatsapp to 59305601 within 7 days from receipt of the goods (based on the date of receipt) and provide the following information for us to follow up and record.
1. Product pictures or videos show the location of product damage
2. Express delivery receipt
3. Order number
4. User contact information
5. Product number
After receiving the returned goods, we will test your goods.
If we find any quality problems, we will immediately arrange to replace them with new products of the same type.
The return and exchange must meet the following conditions:
It has been proved that the product has quality problems
Man-made damage does not apply for return or exchange
Complete product original packaging
All original accessories included with the original packaging
*Please note that an order can only be exchanged once.
If you do not meet the requirements for replacement, we will not accept the replacement request, you need to go to our designated store to retrieve the product.
If the application is successful, Logitech will arrange the courier company to retrieve the product in question and arrange another delivery time.
If the item to be replaced is out of stock, we will issue a refund according to your payment method.
In case of any dispute, Logitech reserves the right of final decision.
Service Center Address
Unit 2907A, Cable TV Tower, 9 Hoi Shing Road, Tsuen Wan
Monday to Friday 09:00-18:00
Closed on Saturday and public holidays
Service Center Hotline: 38984900
Whatsapp customer service
If you have any inquiries, please Whatsapp customer service handles:
Tel: 5930 5601 (Whatsapp only)
Customer Service Hours: Monday to Friday, 10 am to 6 pm, closed on public holidays